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Dorot HQ

1. Customer Service Desk Coordinator Europe

We are looking for a coordinator to our Europe desk to join our customer service team.

The job includes managing end to end all relevant purchasing orders while keeping close and constant direct relations with the customers.

If customer service is your passion and keeping your customers happy is your priority, join us!

 Main Roles and Responsibilities

  • Manage all Purchasing orders from Dorot’s customers in Europe from reception to delivery and payment collection
  • Daily follow up on orders
  • Maintain ongoing relations with the customers in the territory of Europe
  • Prepare quotations for dedicated projects
  • Manage excellent internal interfaces

 Required Profile

  • 3-5 years’ experience in global customer service desk 
  • Technological orientation – advantage
  • Global experience with Europe - advantage
  • Excellent interpersonal and communication skills
  • Very good verbal skills in English 
  • Thorough and methodological
  • Flexibility and problems solving
  • Willingness and ability to learn
  • Proficient in all office SW
  • Teamwork skills
  • Commitment and integrity

*We mention that the job is located at Dorot Head Quarter.

2. Technical marketing - Irrigation Division

We are enlarging our Irrigation team and looking for a talented Customer technical support engineer, to join the field we are expertizing in for years!

The technical support engineer will be part of the irrigation division and report to the Irrigation Division Manager.

Main Roles and Responsibilities:

  • Customer technical support in the relevant territory.
  • Characterize technical applications according to customer needs.
  • Be responsible for webinars in the relevant territory. 
  • Create commercial/technical contact with new customers.
  • Get feedback from the field regarding new products and products to be developed
  • Act as a technical backup in the department.
  • Be a member of the Quality Assurance Forum and the Irrigation Development forum.
  • Manage effective interfaces with the various departments in the company.

Required Profile:

  • Soil and water Practical engineer/engineer – advantage
  • Experience as a Technical marketing man - advantage
  • Ability to effectively communicate across functions, oral and written (English – Required, Spanish – advantage)
  • Independent
  • Team player
  • Systemic view
  • Demonstrated proficiency with MS Office
  • Business acumen
  • Ability to work during flexible hours
  • Willingness and ability to travel abroad as required